Relationship Associate
(Processor)
The Relationship Associate is responsible for seamlessly coordinating between borrowers, the MortgageCountry team, and relevant third parties to build complete customer credit packages for underwriting and eventual approval. The Relationship Associate reports to the Director of Customer Experience.
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Relationship Associate core responsibilities include:
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Partnering with customers to ensure we receive all signed disclosures and other necessary documents in a timely manner.
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Working with relevant 3rd parties (e.g. appraisers, banks, title companies, etc.) to meet deadlines on all assigned files.
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Prioritizing the satisfaction of open loan conditions to bring files to settlement smoothly and efficiently.
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Working with title companies to bring customer to closing and iron out last-minute details.
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Ensuring a world class customer experience and being the “face of MortgageCountry” to our borrowers.
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Continuously building mortgage industry knowledge to position themselves for advancement within our fast-growing company.
Relationship Associates will also collaborate across the MortgageCountry Team to identify opportunities for continuous process improvements with the goal of exceeding internal Key Performance Indicators (KPIs).
Attach your resume
About You
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You are a self-starter who is comfortable in a flexible, distributed business model.
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You are polished and friendly and are comfortable with routine, ongoing customer interactions.
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You take the initiative and seek to find your own answers independently prior to discussing them with leadership.
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You value a collaborative, team-oriented environment.
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You are extremely detail oriented and have an ability to constantly manage competing, time sensitive priorities.
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You can quickly learn new computer systems and management reports. Prior experience with mortgage loan origination systems (LOS) is preferred.
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You constantly look for ways to improve both yourself and the organization around you, and do not settle for “business as usual”.
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Bachelor’s degree is required. Prior mortgage, banking, or real estate industry experience is preferred but not required.
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About Us
MortgageCountry, LLC is a direct mortgage lender built to reduce the cost of a mortgage through forward-thinking technology and a re-engineered mortgage process. MortgageCountry is reshaping the mortgage landscape by delivering the “best-in-market” product and unparalleled client experience
Launched in 2020, MortgageCountry has a fully distributed business model attracting the most talented associates without geographic limitations. This means our employees, including this position, have the flexibility to work remotely and/or in our collaborative office spaces.
MortgageCountry is committed to supporting local communities through its philosophy: What is important to you is important to us.
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About Our Benefits
At MortgageCountry we are extremely proud of our benefits package. Highlights include:
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Fully paid healthcare for Associates (coverage for spouses and dependents is available at a reasonable additional monthly cost)
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A flexible dental plan
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A 5% company 401(k) contribution, which is independent of your personal contributions
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A generous PTO policy that starts on Day 1 of your employment
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A progressive Maternity, Paternity, and Adoption policy
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A company provided and paid for Peloton Bike or Treadmill
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An Associate home mortgage discount
Attach your resume
MortgageCountry, LLC is an equal opportunity employer. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), sexual orientation, marital status, parental status, military service, or any other non-merit factor.
Employment at MortgageCountry, LLC is “at will.”